Shipping policy

SHIPPING POLICY

Thank you for shopping with Craft by Shelly & Co. Each order is prepared and packaged with care.

Processing Times
Because many of our products are handcrafted in small batches, please allow 3–5 business days for your order to be prepared before shipment. Processing times may be longer during holidays, new product launches, or periods of high order volume.

Shipping & Delivery
Shipping rates and available delivery options will be displayed at checkout. Delivery times are estimates and begin after your order has been processed and shipped.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping Delays
Once a package has been transferred to the shipping carrier, delivery times are outside of our direct control. Carrier delays may occasionally occur due to weather, holidays, or other circumstances.

Incorrect Shipping Addresses
Please carefully review your shipping address before completing your order. If you notice an error, contact us as soon as possible at craftbyshellyandco@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Damaged, or Missing Packages
If your order arrives damaged or there is an issue with your shipment, please contact us at craftbyshellyandco@gmail.com with your order number and, when applicable, photos of the package and products so we can assist you.

Questions
If you have any questions about your order or shipping, please contact us at craftbyshellyandco@gmail.com.