Refund policy

Return & Refund Policy

At Craft by Shelly & Co., each product is handcrafted in small batches with care and intention. Because our products are personal-care items, we are unable to accept returns or exchanges on opened or used products for hygiene and safety reasons.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can review the issue and make it right.

Unopened Products
If you would like to request a return of an unopened and unused product, please contact us within 14 days of delivery. Products must be in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Non-Returnable Items
For health and hygiene reasons, opened, used, or partially used personal-care products cannot be returned.

Allergies & Sensitivities
Please review the full ingredient list before purchasing. We recommend performing a patch test before using a new product, particularly if you have sensitive skin or known allergies. Individual reactions to ingredients are not considered product defects.

Refunds
Approved refunds will be issued to the original payment method. Please allow your bank or payment provider additional time to process the refund after it has been issued.

Questions?
If you have any concerns about your order, please contact us through our Contact page. We want you to feel cared for throughout your experience with Craft by Shelly & Co.