Are your products handmade?
Yes! Our products are handcrafted in small batches with care and intention.
What ingredients do you use?
We focus on simple, thoughtfully selected ingredients such as plant-based oils, butters, botanicals, fragrances, and essential oils depending on the product.
How do you choose your ingredients?
We thoughtfully select ingredients with simplicity, quality, and purpose in mind. Each formulation is created intentionally, using ingredients chosen to complement the product and the experience we want it to provide.
How should I store my products?
For best results, keep your products in a cool, dry place away from direct sunlight and excessive heat. Because some of our products contain natural butters and oils, their texture may change with temperature.
How long do the products last?
Shelf life varies depending on the product and formulation. Storage and handling can also affect freshness. Product-specific information will be provided whenever necessary.
What if I have sensitive skin or allergies?
Please review the full ingredient list before using any product. We recommend patch testing a small area first, especially if you have sensitive skin or known allergies. Discontinue use if irritation occurs.
Are your products tested?
Our products are thoughtfully developed in small batches and evaluated for quality, texture, scent, and overall experience before being offered for sale. Because our products are handcrafted, slight variations may naturally occur from batch to batch.
Can I request a custom product or scent?
As Craft by Shelly & Co. grows, we hope to offer more scents, products, and customization options. Feel free to contact us with requests—we'd love to know what you'd like to see!
How can I contact Craft by Shelly & Co.?
Visit our Contact page to send us a message. We'd be happy to help with questions about products, ingredients, or orders.